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Refund Policy

Incident based plan refund policy
For incident based plans, you will be eligible for refund when any of the following criterions are met:
-     You had all the pre-requisites to solve the problems but still your issue was not resolved.
-     The issue was out of scope for a particular plan.
-     Even after the said period of subscription, your issue has not been resolved by our service technicians.
-     3 days have not passed after the issue was last worked upon by an RevoTrad Technicalnician

However there would be a 20 percent deduction from the amount you paid for one time support and no refund will be done if the customer accepts the free or paid security software offer and agrees to install it in his/her computer.

NO REFUND WILL BE ENTERTAINED AFTER 3 DAYS FOR ONE TIME SUPPORT.

Annual Subscription Refund Policy
For subscription based plans, if the customer have availed any services or even one support than 30 percent of Subscription price will be refunded, if claimed within 15 days of subscribing the plan.
If the customer has not availed any services than 50 percent of plan price will be refunded, if claimed within 15 days of subscribing the plan.

NO REFUND WILL BE ENTERTAINED AFTER 15 DAYS OF SUBSCRIBING THE PLAN WHETHER THAT IS FOR ONE, TWO OR THREE YEARS RESPECTIVELY.

Customers who received the support for PC Optimization, Tune-ups and Microsoft Security Essentials software for the protection from any kind of threat, virus, Trojan, worms or spam will not be eligible for full refund. In such cases, amount equating to the cost of Anti-Virus Software, optimization and given services will be deducted before issuing the refund. We may also include the small transaction charge that may be applicable.
A request for a refund must be submitted to the Support Help Desk at +1-855-865-7867 or by sending an email at refund@revotrad.com. Any other means for cancellation and refund would not be entertained by RevoTrad.
We also believe that most of money-backs can be avoided. Please contact our qualified staff and you will get professional assistance in any Technical issue you have faced or facing regarding the software Technical support. If you are not happy or satisfied with the provided support and services for any reason, you are always welcome to send us your valuable feedback and suggestions on how we may improve the services offered at feedback@revotrad.com. We will do the best we can to ensure you are totally satisfied with our services and support.      
Refund policy is subject to change and the latest policy in vogue will be applicable.

EXCLUSIONS FROM "SERVICES"
"Services" shall not include the following:
-     Software, Including the operating system and software added to the registered hardware products which are out of scope for the Service Plan; As RevoTrad deals in software apart from specified; 
-     Problem diagnosis and support that may not be completed because of a problem with your computer or other equipment, or their configuration beyond our control;
-     Any error which renders the software completely inoperative (system down);
-     Fatal error resulting in system crash;
-     Any item or activity not covered by the terms of a Plan Order;
-     Providing database repair and administration.
Problem that may and do result from
-     External causes such as accident, abuse, misuse, or problems with electrical power;
-     Usage that is not in accordance with product instructions provided by the manufacturer;
-     Failure to follow the product instructions provided by manufacturer or failure to perform preventive maintenance;
-     Problem causing by using accessories, parts, or components not compatible with the product; or
-     Non-compliance with the RevoTrad engineer instructions for resolving the query. 

 


Disclaimer :Revotrad, is an independent organization and a forerunner in Technical support services where our uniqueness lies in the different ranges of our products. Jeweled with certified technicians,Revotrad, does not represent or endorse any of the third-party companies. The trademarks, brand names and logos of other parties are used only for the endowment of information and should not be taken as any kind of accreditation as we respect every party.